Data Deletion Policy

Last updated: June 11, 2026

Your Right to Deletion

At FotoViva AI, we believe you should have complete control over your data. Under the GDPR (Article 17) and the CCPA (Section 1798.105), you have the right to request the deletion of your personal data. This policy explains how deletion works and how you can exercise this right.

What Gets Deleted

When you request deletion, we permanently remove:

Your uploaded photos (originals and restored versions)
Your account profile and email address
Your processing history and usage statistics
Authentication tokens and session data
Any cached or backup copies of your images

Automatic Deletion

FotoViva AI offers automatic deletion options:

Auto-delete after download: Enable this in the Studio and your original photo is wiped from our servers immediately after you download the restored image.
30-day retention: By default, processed photos are stored for 30 days to allow re-downloads, then permanently deleted.
Abandoned accounts: Accounts with no activity for 24 months are flagged for deletion. We notify you 30 days before removal.

How to Request Deletion

You have three ways to delete your data:

1. Self-Service (Fastest)

Log in to your Dashboard, go to Settings, and click "Delete Account." This initiates immediate deletion of all your data. The process completes within 7 days and cannot be reversed.

2. Delete Individual Photos

In your Dashboard gallery, click the trash icon on any photo to delete it immediately. This removes both the original and the restored version from our servers.

3. Email Request

Send a deletion request to support@fotoviva.ai with the subject line "Data Deletion Request." Include the email address associated with your account. We will verify your identity and confirm deletion within 14 days.

Deletion Timeline

Immediate: Photos deleted from the gallery are removed from active storage within 24 hours.
7 days: Account deletion requests are fully processed within 7 days.
30 days: Backups and redundant copies are purged within 30 days of your request.
Retention exceptions: We may retain minimal data if required by law or for fraud prevention. This never includes your photos.

What We Cannot Delete

In limited circumstances, we may need to retain certain data:

Legal obligations: Data required for tax, accounting, or regulatory compliance.
Fraud prevention: Transaction records necessary to prevent abuse.
Aggregated analytics: Fully anonymized usage statistics that cannot be linked to any individual.

In all cases, we will inform you if any data cannot be deleted and explain why.

Third-Party Data

We use the following sub-processors. While we delete your data from our systems, you may also need to contact these providers directly for complete removal:

Cloud infrastructure provider: Data is removed from their systems as part of our deletion process.
AI model provider: We confirm that no photos are retained by our AI processing partner. Processing is ephemeral — images are not stored after generation.

Verification

To protect your data, we verify the identity of anyone requesting deletion. You may be asked to confirm ownership of the email address associated with your account before deletion proceeds.

Questions

If you have questions about data deletion, your rights, or the status of a deletion request, please contact:
Email: support@fotoviva.ai
Response time: Within 48 hours